Warranty

     We are very happy that you have chosen RAYSON products and become our partner. Our goal is to make customer satisfaction a priority in our business For this in mind we have established following guidelines to protect you and your customers with warranty issues. As for all products purchased from RAYSON , we will provide 1 years warranty if there exist any problem after test by our engineers. The guideline is follows:

1).Customers should ensure that the RMA goods were supplied by RAYSON Industry Co.,Ltd. Customers should complete the RMA form and send it to RAYSON Industry Co.,Ltd.

2). Returned Parts-only the defectives unit without any accessories
In order to save the postage of returning products, only the defectives unit should be returned back without any accessories.

3). Shipping method for returning goodsThe customers should return the defectives unit only by post to avoid the Customs Clearance problem when return back to us.

4). Package requirement-When customer sending a defective product to RAYSON , it is required that customers provide prepaid freight and provide invoice of freight fee, Shipped products must be properly packaged to prevent damage during transit.

5) Repaired and returned period After receiving of the returned defectives unit, RAYSON will finish repairing within 1 weeks and will send back the repaired unit to the customer together with the goods under the next order of the customer, then prepaid freight fee will be deducted from next order PI (so RAYSON will be responsible to both ways) if RMA rate is 2% and above. Of course, if have not next order, RAYSON will send the RMA goods to you by express.

6) The warranty term for the end users The warranty term is indirectly suitable for the end users, the end users should only send back to the retailer or our local agent from which the end user buy in case of any defects in material and workmanship; we will not directly service to end user.

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OEM

    With consumer electric products becoming a very popular gift item, RAYSON Industry Co.,Ltd became a specialist in providing branding services. We proud ourselves in being fast and accurate.

    We can put your logo on all the products from our OEM section. Our terms are very flexible: we offer printing of your own logo on the product for Minimum Order of 200pcs. If your order exceeds 500pcs - the printing service will be free of charge. If you require custom packaging, we can offer that for orders of 1000pcs and above. If you order 2000pcs and above, the printing service will be free of charge.
    The working scheme is very simple. After choosing the product and providing us with your logo artwork, we will send you back a visual of the already labelled product WITHIN 1-2 days. If you accept the result, we will proceed to mass production. Usually the whole process takes 7 days or less.
     After providing artwork we will send you photos of mock-up packaging sample within 3 days, If you accept the result, mass production will follow.